sonabet Frequently Asked Questions — Deposits, Games, Mobile and Account
Questions that commonly come up when using sonabet — from how to deposit money to casino game rules, how to play on mobile, and managing your account — are all answered in detail on this page.
For ages 21+
Support in Bengali
SSL Encrypted
bKash, Nagad, Rocket accepted
Table of Contents
Click the links below to go directly to the section you need. Common questions about sonabet are organised into four categories. If you have separate questions about sonabet VIP or responsible gaming, please visit those pages.
Payment
How to deposit money
sonabet does not charge any additional fee on deposits. However, your mobile banking app
(such as bKash, Nagad, or Rocket) may deduct its own transaction charge on the sender's end — this depends entirely
on that service's own policy. Before making a deposit, check the charges of your chosen payment service.
The minimum deposit amount for every payment method on sonabet is ৳200. With this amount you can access
all sections of the site including slot games, live casino, and cricket betting.
A first deposit of a larger amount may also earn you a 150% bonus — see the bonus section for details.
Yes, Nagad is one of the directly supported deposit methods on sonabet. Go to the deposit page, select Nagad,
enter the amount, and confirm the payment using your Nagad PIN. The balance will be added to your sonabet account
shortly after the transaction is complete.
sonabet currently accepts the following payment methods: bKash, Nagad, Rocket,
Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank,
and Islami Bank). The minimum deposit for all methods is ৳200. Cryptocurrency is not currently accepted.
Log in to sonabet and go to the cashier or deposit page. Select bKash
and enter the amount (minimum ৳200). The site will take you to the bKash payment gateway — approve the payment
there using your registered mobile number and bKash PIN. The transaction will be complete after OTP verification.
To withdraw from sonabet, the minimum amount is ৳500. Withdrawal requests are usually processed within 30 minutes to
3 hours. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer.
Account verification must be completed before your first withdrawal.
Casino
Casino and Table Games
In a live dealer game, a real dealer runs the game in real time via video stream from a studio. sonabet Casino offers live tables from Evolution and Pragmatic Play Live.
You can watch the cards or ball on screen and chat with the dealer — the experience is close to a physical casino.
Baccarat has two sides: Player and Banker. You can bet on either side or on a Tie. The side whose cards total closest to 9 wins. 10s and face cards count as 0; all other cards carry their face value. If the total has two digits, only the right digit counts (e.g. 15 = 5). Beginners are better off starting with small bets.
Yes, sonabet's live casino works fully in mobile browsers. Video streaming runs well on both Android and iOS devices, though a 4G or stable Wi-Fi connection gives a smoother experience. The live game interface adjusts automatically to smaller screens, so you can play without a separate app.
Teen Patti is also known as three-card poker — it is played with three cards, and the highest combination wins. In Andar Bahar, you bet on whether a matching card to the middle card will land on Andar (inside) or Bahar (outside). sonabet offers multiple versions including JILI's Teen Patti variants — TeenPatti Joker and Teen Patti 20-20.
sonabet has live tables from Evolution, Pragmatic Play Live, Ezugi, Playtech, Vivo Gaming, WM Casino, SA Gaming, AE Sexy, and Dream Gaming. This gives Bangladeshi players the opportunity to play various styles of roulette, baccarat, live Teen Patti, and Dragon Tiger through a Bengali interface.
Mobile
Mobile Usage
Don't panic if you get disconnected. Refresh your browser or app and log in again — most games will resume from where you left off, or the result of the unfinished round will be settled automatically. In slot games, if a bet was active, your balance will update once that round is completed. If the problem continues, contact us via live chat.
sonabet works fully on mobile browsers on Android (5.0 and above) and iOS (13 and above) devices. Any modern browser — Chrome, Firefox, or Safari — is suitable. The site also works on tablets and desktops. On older browsers or low-end hardware, live games may occasionally be slow.
In Android Chrome, go to Menu → Settings → Privacy and security → Clear browsing data, select Cached images and files, then tap Clear data. In iOS Safari, go to Settings → Safari → Clear History and Website Data. Reloading sonabet after clearing the cache will make pages open faster. Closing other apps also reduces memory pressure.
Yes, open sonabet in any Android or iOS browser and select the "Add to Home Screen" option. This creates a shortcut icon and the site opens in full screen like an app. This feature is browser-based — no separate file needs to be installed.
Yes, sonabet's game portfolio — slots, live casino, fishing games, cricket betting — all work fully in mobile browsers. The games are built with HTML5 technology and optimised for touch controls. Some older Flash-based games do not run on mobile, but sonabet only offers modern HTML5 games.
sonabet's Android and iOS apps are available through official channels and load faster through the device's native interface. All features are available in the browser version too, but the app offers push notifications and faster navigation. Download and installation details are available through official channels.
Account
Account Questions
Log in to your sonabet account and go to the Profile or Account Settings section. There you will find options to update your name, email, or mobile number. Some changes may require OTP verification or assistance from the support team — in that case, contact the 24/7 live chat and have the necessary documents ready for identity verification.
At sonabet, usernames are generally 5–20 characters long and may only use English letters and numbers. Passwords should be at least 8 characters and are more secure when they include a mix of uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords (such as 123456).
No, you can log in to sonabet from any device. When logging in from a new device for the first time, OTP or email verification may be requested for security. If your username and password are entered correctly, your full account balance, history, and settings will be the same across all devices.
No. Under sonabet's Terms and Conditions, each person is allowed a maximum of one account. If multiple accounts are found, they may be closed and bonuses may be cancelled. If you have a problem with your own account, contact support rather than opening a new account.
Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent. Use it to set a new password. If the link has expired or you did not receive the email, contact live chat directly — the support team will verify your identity and assist you.
Yes, you must be at least 21 years old to open an account and play at sonabet. Providing your date of birth during registration is mandatory, and age is confirmed during the verification process. Registrations from those under 21 are not accepted. To learn more about responsible gaming, visit the Responsible Gaming page.
Didn't find your answer?
If you haven't found the answer to your question on this FAQ page, the sonabet support team is ready to help directly. You can reach out in both Bengali and English, and the service is available seven days a week, twenty-four hours a day.
24/7 Live Chat
Click the chat button in the bottom-right corner of any page on the site. A support agent typically responds within a few minutes. Get help in Bengali for deposits, withdrawals, or account matters.
Email Support
For complex issues or when you need to send documents, contact us by email: [email protected] — you can write in Bengali or English.
Have your account details (username, registered mobile number) handy before contacting support — this helps resolve issues faster.