sonabet Responsible Gaming
Gaming is for enjoyment — not stress. sonabet wants you to stay in control and play safely at all times.
For ages 21 and above only
To open an account at sonabet and take part in any form of betting or casino activity, you must be at least 21 years old. Identity is confirmed during account verification.
Why responsible gaming matters
When online betting or casino games go beyond entertainment and become a habit, they can have a negative effect on personal and family life. sonabet believes that playing with a healthy mindset is the best way to play. That is why we encourage every user to stay aware of their gaming behaviour.
You should be the one in control of how you manage your time and money. sonabet gives you that ability — through tools such as deposit limits, self-exclusion, and session reminders, you can manage your account yourself. Our Terms and Conditions explain in detail how these features work.
To learn how information collected on our site is used and what steps are taken to keep your account secure, read our Privacy Policy. sonabet is always committed to protecting your data.
Remember, gaming is not a way to recover losses — it is simply a form of entertainment. If you have questions or feel unsure about a decision, you may find answers to many common questions in our FAQ section.
Tools to keep yourself in control
Deposit Limit
Set a limit on how much you deposit per day, week, or month. Once a limit is set it takes a moment to come into effect, but raising it requires a waiting period to pass.
Session Reminder
After a set amount of time, the site will automatically remind you. This keeps you aware of how long you have been playing and helps you avoid spending too much time.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. There is an option to take an automatic break once you reach the limit.
Self-Exclusion
If you feel you need a break, temporarily close your account for a set period — a week, a month, or longer. You will not be able to log in during this time.
Reality Check
A pop-up notification during play shows how long you have been playing and the total amount transacted in the session. This gives you a moment to pause before continuing.
Account Closure
If you feel you need a long-term break, contact our 24/7 live chat or email support to request a permanent or extended account closure.
Warning signs
If any of the following apply to you, stop and seek help.
- You keep playing to try to recover losses and cannot stop.
- You are hiding money from family or friends in order to play.
- A large portion of your salary or savings is going towards gaming and you are struggling to cover everyday expenses.
- You feel anxious about your gaming or are unable to sleep at night.
- You are neglecting work, family, or social life to focus on gaming.
- You have tried to set limits on your own but keep breaking them.
Where to get help
sonabet Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact live chat directly to request self-exclusion or to set limits.
Email Support
You can also reach us by email in addition to live chat. We respond in both Bengali and English. Email address: [email protected]
Family and close ones
Tell someone close in your family about the problem. Support from a loved one is often more effective than professional help. Do not be afraid to talk to someone you trust.
Professional advice
Speak with a mental health specialist or counsellor. Mental health services in Bangladesh are becoming more accessible — contact your local government hospital or a private counselling service.
Tips for playing responsibly
Set a fixed budget before you start playing and do not go beyond it. This budget should be an amount whose loss will not affect your daily life. Going beyond your budget to recover losses is never the answer.
Set a time limit before each session. Use your phone's alarm or sonabet's session reminder so you can stop at the right time. Treat gaming as something extra outside your other daily activities — not as a main part of life.
Do not play when you are angry, sad, or under stress. Your ability to make decisions is reduced in that state and you are more likely to take excessive risks. Calm yourself first, then decide.
Remember that there is no guarantee of winning in betting or casino games. These depend more on luck than skill. To learn more about everything sonabet offers, read our about page.