sonabet's Privacy Policy
We respect your personal information. This policy explains in detail how sonabet collects, stores, and uses your data and how we keep your privacy protected.
sonabet ("we", "our") places the highest importance on the privacy of users in Bangladesh. When you use our site, open an account, or use any of our services, you are considered to have agreed to this privacy policy. This policy should be read alongside sonabet's Terms and Conditions.
1. What Information We Collect
1.1 Information You Provide Directly
When you create an account on sonabet, make a deposit, or contact our support team, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Home address
- National ID or passport number (for identity verification)
- Payment details: bKash, Nagad, Rocket, Upay, or bank account information
1.2 Automatically Collected Information
The following technical information may be collected automatically while you browse the site:
- IP address and device identifier
- Browser type and operating system
- Usage time, page navigation patterns, and session duration
- Data from cookies and similar tracking technologies
2. Purpose of Using Information
sonabet uses collected information only for the following purposes:
- To create accounts, verify identity, and ensure service delivery
- To process deposits and withdrawals
- To prevent fraud and maintain account security
- To resolve issues through customer support, live chat, and email
- To personalise services according to your preferences
- To send relevant promotions and bonus information (subject to your consent)
- To improve site performance and user experience
- To ensure responsible gaming and detect problematic gambling behaviour
sonabet never sells your information to third parties for marketing purposes. Data is shared only with partners who need it to operate the service.
3. Sharing and Disclosure of Information
3.1 Service Partners
Necessary information may be shared with trusted third parties who assist with payment processing, technology services, and fraud prevention. These partners operate under strict confidentiality agreements and are permitted to use the data only for the specified purpose.
3.2 Legal Obligations
We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, only the minimum necessary information will be disclosed.
3.3 Business Transfers
In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the relevant party. However, the terms of this policy will remain in effect in such cases.
4. Cookies and Tracking Technologies
Cookies are used on the sonabet site. Cookies are small text files stored in your browser. They are used for the following reasons:
- Essential cookies: Keeping login sessions active and ensuring security — disabling these will prevent the site from working properly.
- Functional cookies: Remembering your language preferences and account settings.
- Analytics cookies: Understanding which pages of the site are used most — data is fully anonymous.
You can manage cookies at any time from your browser settings. However, disabling certain cookies may limit some features of the site.
5. Data Security Measures
sonabet has put in place a number of technical and organisational measures to keep your personal and financial information secure:
- All data is transmitted using SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form on secure servers
- OTP verification is in place for account access
- Automated monitoring is active to detect suspicious activity
- Staff are given access only to the information they need
However, no system can guarantee complete security on the internet. Keeping your password private and not logging in from unfamiliar devices is your own responsibility.
6. Data Retention Period
How long your information is retained depends on the type and purpose of the data:
- Account information: for as long as the account is active and for the legally required period after it is closed
- Transaction records: for the period required by financial regulations
- Communication logs: for a limited period to maintain support quality
- Cookie data: session-based or for a fixed period depending on the type of cookie
Once the need to retain data has passed, it is securely deleted or anonymised.
7. Your Rights and Choices
As a sonabet user, you have the following rights over your own information:
7.1 Viewing and Correcting Information
You can access your account profile at any time to view stored information and correct any errors.
7.2 Opting Out of Marketing Communications
If you do not wish to receive emails or messages about bonuses, promotions, or offers, you can use the unsubscribe link at the bottom of any message or let our support team know. However, transaction and security-related messages cannot be turned off.
7.3 Account Closure Request
You may request to close your account if you wish. In that case, some information may be retained for a specified period due to legal obligations.
7.4 Data Portability
If you would like a copy of the information stored in your account, contact our support team. We will respond directly by email.
8. Protection of Minors' Information
sonabet strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from anyone under 21. If we are informed that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.
9. Third-Party Links and Services
Our site may sometimes reference third-party content or services. These third parties have their own privacy policies and sonabet is not responsible for them. Our payment partners such as bKash, Nagad, Rocket, and Upay follow their own data protection policies.
10. Notice of Policy Changes
sonabet may update this privacy policy when needed. If there are any significant changes, you will be notified via your registered email or through a site notice. Continued use of the site after any changes will be considered as your agreement to the updated policy.
11. Contact Us
If you have any questions or concerns about this privacy policy, contact our 24/7 support team. Support is available via live chat and email, in both Bangla and English.
Contact email: [email protected]
For more details, visit our About Us page, where you will find full information about sonabet's goals and operations.
You can also read our FAQ page for answers to common questions.